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BY PHONE
Please checkout by cheque and call 01989 568945

PAYMENT OPTIONS
Worldwide: Card payments by HSBC secure ePayments or by phone on +44 (0)1989 565094 (check out as if by cheque and call us with your card details) and Paypal Express Checkout. American Express payments can be taken by phone. Cheques or Postal orders UK only.  Full payment is required to process your order. Currency accepted is Pounds Sterling.   Approximate US Dollars and Euro total is shown on checkout for your information.

NO HIDDEN CHARGES
The prices displayed on the site include VAT. We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery fees (where applicable) are added and clearly stated at the checkout.

DELIVERY
We deliver worldwide. We aim to deliver bespoke orders within 5 to 6 weeks. The time-of-day for deliveries cannot be guaranteed.  All items need to be signed for and are sent by Courier, therefore a daytime delivery address is recommended. Please see Delivery Methods and Prices

AVAILABILITY
All orders for products are subject to availability of cloth, although all our cloths listed are stock cloths there may be delays due to demand. We will notify you of any possible delays.

TERMS AND CONDITIONS OF ORDER AND RETURNS

Stock Items

If you purchase a standard stock item (currently available to buy in our ebay shop via www.bookster1uk.com – (we will be including stock items on tweed-jacket soon) we offer an unconditional refund guarantee if you return the item in undamaged unused condition. All we ask is that you contact us within 7 days of receipt of the item. We will then advise on agreed return method depending on where you are. If in the UK we may be able to arrange collection. Return costs to be paid by the customer.

Standard Orders

If you have ordered a Standard Bookster Original Jacket or suit with standard, short, regular or long length, with no other bespoke features, we can exchange the jacket for you and reorder your preferred size.

Bespoke Items/Special Orders

Once an order has been placed and processed it cannot be cancelled. In some circumstances we may cancel an order, in which case an agreed fee would be deducted from any refund due.

Understandably, if we are producing a bespoke item we cannot offer an unconditional refund guarantee as we may not be able to sell it on. However, if the item you receive is incorrect and not as ordered we will offer a full refund or rectify the order.  If your order does not fit we will endeavour to do all we can to rectify any problem by discussing the issue with you. If all else fails we will try and sell the item on for you, less an agreed amount to cover our costs.

If you are in any doubt of your size we suggest you buy a stock jacket for sizing purposes and once you have established your sizing needs, return the item to us to exchange for a stock jacket of your size or a special order.
The original amount you paid will be credited to your new order (less all postage costs)

DATA PROTECTION/PRIVACY
We do not pass your information to any third parties.  We may contact you by email or post in the future about Bookster products and services.  If you wish to stop receiving any information about us and our services, email your request to bookster1uk@hotmail.com.
Card payments are processed by HSBC or Paypal and we do not store your credit or debit card details unless requested.

PRODUCT DESCRIPTION
Due to the limitations of photography and broadcasting, colours of goods you receive may differ slightly to those displayed on your monitor.
Measurements are taken carefully and garments are measured unstretched either laid flat hanging. Please see Measurements and Size Guide

ENQUIRIES AND COMPLAINTS
If you contact us with an enquiry or complaint, it is our policy to reply to you within 24 hours of the initial call or email.

REGISTERED OFFICE